Shipping

CHRISTMAS  DATES

OUR STUDIO WILL BE CLOSED FROM 20TH DECEMBER AND WILL REOPEN ON 13TH JANUARY. ANY ORDERS PLACED DURING THIS PERIOD, OR REQUIRED REFUNDS / EXCHANGES, WILL BE PROCESS UPON OUR RETURN.

New Zealand

FREE SHIPPING on all orders $129 or more

New Zealand orders under $129:

International

FREE EXPRESS SHIPPING on all orders $299 or more

International orders under $299:

Collaborative collections may have their own unique shipping rates. Please check product pages for further shipping details.

--
Please allow between 2-4 business days for your item to be couriered. All pieces are handmade and in some cases they will be made to order. Please note that we do not process orders and courier over weekends or public holidays.

Delivery may take longer to rural areas or areas outside major cities, or where your item is dutiable (subject to import tax), or is held in customs (where this import tax is collected).

Please note that:

• A signature will be collected upon delivery.
• We offer a door to door delivery service
• We are unable to redirect orders once items have been dispatched
• You can keep track your item from the time of dispatch until it reaches your required destination - We cannot courier items to a PO Box address

INSURANCE

Your goods will be insured by Silk & Steel during transit, until it is delivered to you. A signature will be collected upon delivery, at which point the responsibility of your goods is passed to you. If the sent item is required to be delivered to someone who is not you, then you accept that their signature upon delivery transfers the responsibility in the same way. If you work during the day you may wish to have deliveries sent to your place of work.

TAX & DUTIES

Depending on the destination you may have to pay additional taxes or duties. Silk&Steel will not be held responsible for any additional taxes or duties incurred by your country. Please check your local customs for more information. Prices are inclusive of GST.